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Frequently Asked Questions.

 

 

Frequently Asked Questions
(FAQ's)

Here are our most frequently asked questions:

 
  Q How do I set the date on my Toshiba telephone system?
  A For most Toshiba telephone systems, the date is set from the MAIN telephone. With the handset in the cradle, press intercom #651, then enter the date (YYMMDD), press re-dial, press Spkr.
 
  Q How do I set the time on my Toshiba telephone system?
  A For most Toshiba telephone systems, the time is set from the MAIN telephone. With the handset in the cradle, press intercom #652, enter the time in military time (HHMMSS) for hours, minutes and seconds, press re-dial, press Spkr.
 
  Q How do I set the day of the week on my Toshiba telephone system?
  A For most Toshiba telephone systems, the day of the week is set from the MAIN telephone. With the handset in the cradle, press intercom #653, enter the number which corresponds to the day of the week beginning with 1 = Sunday, 2 = Monday, 3 = Tuesday, etc., press re-dial, press Spkr.
 
  Q How do I set the time on my Panasonic telephone system?
  A Panasonic telephone systems set the time automatically to adjust for Daylight Savings Time changes. For other time changes you will have to call Unitel.
 
  Q My message light is blinking and when I push it, it calls another telephone or
another person's voice mail. What should I do?
  A At the telephone that has the blinking message light, with the handset in the cradle, press the intercom key and dial #409. This should clear the message light. The telephone can store up to four different extensions to dial so you may have to repeat the process four times to clear it.
 
  Q I want to move to a new desk. Can I take my telephone with me?
  A You can take your phone with you however you must first call Unitel. The programming for your telephone is in the telephone jack, not stored in the telephone itself. There will have to be wiring changes made to allow your phone to work the same as it was working and to keep your old extension.
 
  Q How do I program the speed dial on my Toshiba telephone system?
  A

System speed dials are different with different systems. DK8, DK16, DK16e, DK40, DK280, or DK424 with an A Processor have 40 system speed dial locations. They are locations 60 - 99. DK280 and DK424 with a B, or C/D, B2 or B3 Processor have 100 speed dial locations. They are locations 600 - 699. A DK424 with an E/F or B5 Processor has 800 system speed dial locations. They are locations 200 - 999.

System speed dials can only be set and changed from the MAIN telephone. To program system speed dials, with the handset in the cradle, press the Re-dial key, press the Speed Dial key, dial in the location number (60 - 99 or 600 - 699 or 200 - 999), then enter the telephone number just as you would normally dial it, entering a 9 in front of the number if you would normally dial a 9 to get an outside line, then press Re-dial to save.

 
  Q How do I program my personal speed dial numbers on my Toshiba telephone?
  A

All systems, except the DK424 with an E/F Processor, use speed dial locations 10 - 49 to program personal speed dial numbers. The DK424 with an E/F Processor uses locations 100 - 149 to program personal speed dial numbers.

Personal speed dial numbers are programmed from the USER'S telephone not the main telephone. With the handset in the cradle, press the Re-dial key, press the Speed Dial key, dial in the location number (10 - 49 or 100 - 149), then enter the telephone number just as you would normally dial it, entering a 9 in front of the number if you would normally dial a 9 to get an outside line, then press Re-dial to save.

 
  Q How do I program the speed dial on my Panasonic 576, 576 HD and 824 telephone systems?
  A With the handset in the cradle press the On/Off key, press the Prog key, then press the Auto key, dial in the location number (000 - 799), dial the telephone number, press the Hold key, and then press the On/Off key.
 
  Q How do I program my personal speed dial numbers on my Panasonic 576 HD and 824 telephone systems?
  A

With the handset in the cradle press the On/Off key, then press the Prog key, press the Auto key, dial in the location number you would like to use (80 - 99), dial in the telephone number, press the Hold key, then press the On/Off key.

To program a speed dial to a One Touch Key, follow the same steps.

 
  Q What if I forget the security code for my voice mailbox?
  A

If you have a system administrator they can reset your security code. If you do not have a system administrator you will need to call Unitel to have them reset it for you.

 
  Q How do I forward my Toshiba telephone to voice mail?
  A

With the handset in the cradle, press the intercom key, dial #604 then dial your voice mail extension number, press the speed dial key, dial a 2 digit code for the number of seconds a telephone rings before it is forwarded to voice mail, then press the re-dial key to save. This will forward unanswered and busy calls to voice mail.

 
  Q How can I shorten the time it takes to send my calls to voice mail?
  A

Press the key labeled Forward to Voice Mail or DND (do not disturb).

 
  Q How do I forward my Panasonic telephone to voice mail?
  A

Press the CFwd VM set key. To take it off of forward to voice mail press the CFwd VM Clear key.

 


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This page last updated 05/13/01.