 Toshiba's
Computer Telephony Integration (CTI) solution enables
you to increase productivity, enhance customer service
and reduce costs by combining the capabilities of your
Strata DK digital telephone system with the custom functionality
of Windows' applications. With CTI, your telephone and
computer work together to provide these revolutionary
benefits:
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Caller
Identification
You'll
be fully prepared to respond when you answer calls. The
system passes the caller's telephone number to your computer
via Automatic Number Identification (ANI) or Calling Line
Identification (CLID) provided by your telephone company.
Vital caller information from your database appears on-screen
while your telephone rings, and during the call.
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 Caller
Number Identification
With each call, information is displayed from the telephone
system and/or from the computer application based upon
the number dialed by the caller (DID or DNIS).
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Automated
Dialing of Outgoing Calls
Simply
point and click any phone number in your computer database
or Personal Information Manager (PIM). Your telephone
then dials the call-- a must for maximizing the productivity
of outbound telemarketing.
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Toshiba
also offers CTI products specifically designed for Strata
DK digital business telephone systems.
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 Total
telecommunication efficiency with Toshiba's PC Digital
Telephone
This
innovative Windows application enables you to make and
receive calls on your computer, and perform many productivity-boosting
telephone operations.
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Process
a heavy volume of incoming calls quickly with Toshiba's
PC Attendant Console
This
Windows application's streamlined functions can be efficiently
operated from the keyboard or by clicking on screen icons
and buttons.
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Strategy
DK Voice Processing System provides a fully integrated
solution
 This
system is designed on a single printed circuit board that
installs inside the Strata DK telephone system.
Simply put,
CTI gives you the crucial ability to determine who is
calling, plus how calls should be routed and answered.
Just as important, you can view detailed caller information
from your database. Toshiba's CTI solution provides
the flexibility you need to maximize the benefits of
this integrated technology.
All Toshiba
Strata DK digital telephone systems support CTI applications
using the Telephony Application Programming Interface
(TAPI) - the interface standard adopted by both the
computer software and telephone industries.
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Customize
Powerful CTI Solutions
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StrataLink
Adds Call Control Flexibility
What's
more, we've enhanced the basic TAPI interface with StrataLink
software, enabling you to customize the call-control functions
of your PC application with many value-added capabilities.
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Choose
how your PC application responds to each call event
With StrataLink, you can determine
call-handling rules and conditions, enabling you to customize
how your application works.
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Handle
Multiple Calls
Unlike typical
TAPI-compatible applications that accept only one call
at a time. StrataLink processes multiple call events
that capture Caller ID and generate screen displays.
StrataLink even generates screen displays on transferred
calls and when reconnecting to calls on-hold. Plus,
you can delay the screen display while you're handling
another call.
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Handle
Multiple PC applications from the same telephone
 StrataLink
activates specific responses in different applications,
based on each call type. You can generate customer database
screen displays on your regular directory number calls.
View "help desk" applications on ACD calls.
Display Caller ID on your pager when you're away from
your desk. Even program different applications to operate
on specific-or all-telephone buttons. Your options are
limitless!
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Perform
outbound calling and call control from your PC application. |
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Easy
setup, testing, and monitoring
StrataLink's
advanced tools simplify interface testing, debugging,
call-event monitoring, and setup of applications. Just
select from predefined tested applications-the proper
interface is automatically assigned.
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Toshiba
Ultimate Communicator Applications
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PC
Phone Desktop Software
The
Toshiba Ultimate Communicator is a PC phone desktop software
product that provides many useful features such as answering
machine functions, basic attendant console operation,
screen pops with contact manager software, and more. The
Toshiba Ultimate Communicator is used in conjunction with
a Toshiba desktop digital telephone to provide additional
functionality and value.
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Packaged
Applications
The
Toshiba Ultimate Communicator contains several prepackaged
applications that can be selected and activated as part
of the standard product:
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Strategy
Voice Mail - Stratagem menu soft keys provide screen
click buttons for visual operation of voice mail functions.
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Single
Button Call Record - provides manual voice recording
of the active call at your specific telephone as a .WAV
file on the PC. Each recording will be automatically erased
at the end of the day unless it is specifically saved.
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Automatic
Voice Logging - automatically records each call at
your specific telephone as a .WAV file on the PC as a
call logging function. Each recording will be automatically
erased at the end of the day unless it is specifically
saved.
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Station
Restriction Control
- makes manual changes of Toll Restriction Class of selected
telephones easy. You can restrict outgoing access during
off hours and provide greater access during regular business
hours.
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Auto
Night Transfer Control
- automatically places the Strata DK system into Day,
Day2, or Night mode at pre-designated times and days of
the week.
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Automatic
Call Park and Page - automatically takes an unanswered
outside call, plays an announcement, places the call on
hold, then announces the call via paging. If the call
is not picked up after a designated amount of time, the
call is transferred to voice mail.
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Auto
Dial - dials a telephone number from a speed dial
list maintained in the Communicator. Up to 6000 numbers
are available for auto dial by all stations. The auto
dial number codes are user definable to correspond to
office number, store number, customer number, etc.
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Traffic
Performance Monitoring - uses the Personal Call Accounting
option to collect call information to/from the individual
telephone (not system wide call accounting). Critical
lines and stations can be monitored and reports generated
for the performance and usage of those facilities.
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Custom
Applications
Custom
applications can also be developed by Ultimate Software
Products, Inc., Toshiba's software development partner.
This includes customer-specified application development,
and support for developers who create their own applications.
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CTI
Solutions that Grow with Your Needs
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advanced PC technology makes CTI affordable for every
business, large or small. Best of all, you can start by
adding CTI to the desktops of key personnel only, then
cost-effectively expand CTI throughout your company as
needed.
Together,
your Strata DK telephone system and CTI offer proven
solutions that can dramatically improve your inbound/outbound
sales, customer service, technical support, and other
mission-critical call operations- and reduce your costs.
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