 The
Strata DK424i system offers comprehensive features
that meet your full range of telecommunication needs,
whether your business is small or large. Equally important,
Strata DK424i enables you to enhance your system with
value-packed optional features at any time, delivering
the exact level of performance your business needs
as it grows.
Whether
you require Voice Mail/Auto Attendant, Computer Telephony
Integration, ACD/MIS call center functions or Voice
Over Internet Protocol, Strata DK424i offers the optimum
solution. Universal slot architecture provides configuration
flexibility, allowing you to create almost any combination
of trunk lines, telephones and peripherals. The system's
scalable "building block" design lets you
start small and grow as large as 200 lines or 336
telephones.
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| Seamlessly
Integrate Remote Employees Into Your Main System |
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A
distributed configuration allows you to connect expansion
cabinets remotely from the base cabinet with fiber optic
cables. |
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Strata DK424i
extends the functionality of your main office telephone
system to remote worker groups, assuring maximum communication
productivity for all your employees.
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| A
Single Network For Voice, Data And Video Convergence |
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Integrates
voice, data, fax and video on one reliable line. Transmit
multiple communications at the same time!
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With
its superior speed and faster call setup, ISDN improves
the efficiency, productivity and cost savings of all your
business communications.
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Primary
Rate Interface (PRI) saves money by enabling call-by-call
use of channels.
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Basic
Rate Interface (BRI) provides a low-cost solution for
high-speed LAN and Internet access, plus video conferencing.
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No
additional monthly charge for Calling Number Identification
Services (CNIS) and Dialed Number Identification Service
(DNIS).
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| Voice
Over Internet Protocol (VoIP) |
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Enables your multiple offices to cost-effectively share
applications and provide consistently high customer service.
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Voice and fax calls between your main office and branch
office are carried via the Internet or your private intranet,
eliminating long-distance toll charges between these locations.
Significantly reduces cost, especially for international
calls.
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| Computer
Telephony Integration (CTI) |
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Synchronizes telephone calls with computer applications
and screen displays.
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CTI applications like caller identification, automated
dialing and automated call routing enable your employees
to handle calls with maximum efficiency.
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Dramatically improves call center effectiveness.
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Creates an integrated business information system that
increases productivity and reduces costs.
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| Strategic
Advantages For Your Call Center |
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The Strata
DK424i system is specially designed to provide the many
benefits of Automatic Call Distribution (ACD), allowing
you to distribute inbound calls among groups of call-handling
agents. By managing your call center with Strata DK424i's
advanced tools, you'll enable your employees to focus
on their core responsibilities: maximizing productivity
and improving customer-service quality.
Here's how
Strata DK424i's powerful call-center solutions can provide
you with a competitive advantage:
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Efficient call handling through automated call processing.
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Faster
response to callers.
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Effective handling of call traffic during peak hours.
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Complete back-up coverage during heavy call volumes.
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Ability to accurately forecast call center staffing and
facility needs.
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Effective management of the lines serving your call center.
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Stimulate sales by communicating pre-recorded information
to callers while they're on hold.
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Enhance your call-center supervisor's ability to train,
assist and evaluate the performance of agents, plus make
immediate management decisions.
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Easily produce reports containing critical information
and statistics on each agent's performance, call center
group activity and system status.
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| Keep
Your Return On Investment Growing |
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Open architecture design for easy adaptation to new technological
advancements.
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Modular growth "building block" design saves
substantial cost by enabling you to upgrade performance
and capacity as needed, without significant capital outlays.
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Migration and compatibility allows you to reuse telephones
from smaller and/or older Strata DK systems.
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| Comprehensive
Features Simplify Communication |
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Easy-to-use interface created with end-users in mind.
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LCD feature prompting makes feature access and use easier
by displaying simple, clear instructions on the telephone's
LCD screen.
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Reduces training time and makes sophisticated features
less intimidating.
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User-programmable buttons automatically perform feature
operation sequences at the touch of a button, saving time
on every call. Ideal for frequently used features.
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| Cost-Saving
Solutions Built In |
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Provides concise information on every incoming and outgoing
call, enabling you to make cost-saving management decisions.
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Helps make client billing easier.
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Ability to restrict long-distance toll access.
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Routes calls over your least costly trunk line or long-distance
carrier.
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Connects seamlessly to high-speed digital services.
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No reprogramming when you move a telephone from one location
to another.
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Program
your system and test hardware from remote locations.
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| Backed
By A Proven Telecommunications Leader - Toshiba |
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Since the
success of all your communications depends on the reliability
of your system, it's crucial to choose a manufacturer
with a proven history of serving the ever-changing telecommunications
needs of businesses. Toshiba is that manufacturer.
The Strata
DK424i system reflects our commitment to designing and
manufacturing telecommunication systems that will help
our customers be successful today and for many years
to come. That's why for over 100 years, businesses have
trusted Toshiba, a worldwide leader in business telecommunication
systems.
Like all
Toshiba telecommunication products, the Strata DK424i
is designed to provide exceptional quality, reliability
and value. Toshiba engineering innovations like compact
component design, circuitry that minimizes power requirements,
and power-surge safeguards make Strata DK424i more reliable
than similar-sized systems, assuring top performance
day in and day out.
All of which
is why Strata DK424i is the smart choice for unifying
all your communications, streamlining your operations
and saving cost.
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